FAQ
Corporate cleaning — frequently asked questions
We've gathered common questions about pickup, pricing, quality, contracts, delivery time, service area and payment for corporate workwear and uniform cleaning. Still unsure? Feel free to ask.
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Pickup & delivery cleaning service
How is pickup done?＋
Our staff visit your office, factory, or store directly to collect. No drop-off or heavy carrying needed.
What pickup frequency can I choose?＋
From once a week up to every day, freely chosen to suit you. Tell us your preferred frequency.
Is there an extra charge for pickup & delivery?＋
Pickup terms vary by area, frequency and volume. We'll explain at the estimate stage, so please ask.
Do you provide bags or baskets for collection?＋
We provide bags or baskets. Put your items in them; after collection we swap in fresh bags/baskets for delivery.
Can you deliver to a storage place we specify?＋
Yes. We deliver to the storage place you specify, including per-department delivery.
Can you deliver separately by department?＋
We deliver by department, reducing sorting work and making on-site receiving smoother.
Can you bundle items per employee?＋
We can hand over workwear and shoes as per-employee sets, greatly cutting distribution work.
Can I choose folded or hanger delivery?＋
Both folded delivery and hanger delivery are available to suit your preference.
Can I discuss pickup days and times?＋
We adjust to your preferred days and times. Please discuss at the estimate and scheduling stage.
Can you handle a sudden pickup request?＋
Depending on the situation we may be able to help. Please contact us by phone or form first.
Pricing & estimate
How much does it cost?＋
Corporate pricing varies by item, quantity and frequency. Please request a free estimate tailored to your company.
Is the estimate free?＋
Yes, estimates are free. A rough estimate is sent by email, typically within 1–2 business days.
How do I request an estimate?＋
Contact us by phone or the inquiry form. We'll ask about your needs and send a rough estimate.
How long until I get the estimate?＋
A rough estimate is emailed within about 1–2 business days. On-site meetings are also possible.
How is pricing determined?＋
Pricing varies by item, volume, and frequency, so we provide an individual estimate each time. Estimates are free, and an approximate quote is sent by email within 1–2 business days.
Do you also handle winter workwear and work caps?＋
We handle a wide range of items including winter workwear, winter trousers, and work caps. Pricing is provided by estimate.
Do you also handle white coats / nursing wear?＋
We also handle white coats and nursing wear. Pricing varies by quantity and frequency, so please request an estimate.
Are there discounts for large volumes?＋
We accept large-volume and regular-contract consultations. Terms are explained in the estimate, so please ask.
Are there any initial costs for a corporate contract?＋
Costs for a corporate contract depend on the details. We explain the cost side together with your estimate, so please feel free to consult us.
Do you support invoices (Japanese qualified invoice)?＋
We support the qualified invoice system. Please ask about the documents needed for accounting.
Lab-coat cleaning: quality & finish
Will stubborn on-site grime come out?＋
High-temperature washing breaks down stubborn oil and odor and cleans deep into the fibers. If you're concerned about a specific stain, please ask.
How do you remove oil and odor?＋
We use high-temperature washing that breaks down oil with heat, removing sweat and odor. About 70% of our process uses a water-wash system.
What is the water-wash system?＋
It's a washing system used in about 70% of our process that removes deep-set grime, sweat and odor from the fibers.
I'm worried about shrinking or fabric damage.＋
We use gentle static drying that prevents loss of shape and fiber damage, finishing each piece with care.
Can I choose the finishing method?＋
You can choose wash-only, ironing, or starch strength to match your needs.
Can the starch strength be adjusted?＋
Starch strength can be adjusted to your preference. Please specify at the estimate or contract stage.
Will yellowing on white coats come out?＋
High-temperature washing firmly removes grime and odor. Results depend on the degree of yellowing, so please consult us first.
Can you handle any material?＋
With a rich lineup of machines and detergents, we apply the optimal treatment for each material and stain. If you're unsure about a material, please ask.
Are there stains that won't come out?＋
Some types of stains may not come out completely. For any stain you're concerned about, please feel free to consult us.
Work-uniform cleaning: items handled
Do you clean workwear?＋
Yes. We handle workwear tops and bottoms and on-site uniforms in general.
Can I order work jumpers and winter wear?＋
We handle work jumpers, winter workwear and winter trousers.
Can you handle work caps and work shoes?＋
We handle work caps and work shoes, and can hand them over together as per-employee sets.
Can I request white coats and nursing wear?＋
We handle white coats and nursing wear. We also accept medical uniforms — please ask.
Do you handle restaurant uniforms?＋
We handle food-service uniforms. Let us know your preferred finishing method as well.
Can I order from just one item?＋
We accept from a single item with no minimum lot. Even small quantities are welcome.
How can I check items not listed?＋
For items not listed, please contact us first and we'll let you know whether we can handle them.
Uniform cleaning: contract & billing (corporate)
What is the flow up to contract?＋
Application → Estimate → Contract (service agreement) → Pickup → Delivery. Our staff guide you at each step.
What kind of contract is it?＋
We sign a service agreement and start pickup as you wish. Twice a year, we hold a requirements and quality check.
Can we meet before contracting?＋
In addition to email and phone consultations, on-site meetings are possible. Please feel free to request one.
Can billing be split by department?＋
We support billing per department, reducing accounting and management workload.
Can we discuss billing timing?＋
Billing method and timing are decided in consultation at the contract stage. Please ask.
Is there a quality check after contracting?＋
Twice a year we hold a simple requirements and quality check. You can also raise concerns anytime.
Work-shoe cleaning: turnaround
How long does delivery take?＋
Fastest 2 days, typically 2–5 days. Please consult us about urgent needs.
Can you handle urgent deadlines?＋
For urgent cases we adjust as much as possible. Tell us your desired deadline and consult with us.
Service area (Owari & Nagoya) & stores
Which areas do you serve?＋
All 16 wards of Nagoya, plus eastern and western Owari and a wide range across Aichi.
Can you collect within Nagoya City?＋
We cover all 16 wards of Nagoya. Detailed pickup terms are explained at the estimate stage.
Can I ask even if I'm outside the area?＋
Even outside the listed areas, please feel free to ask. We'll consider what we can do.
Where are your stores?＋
The main factory is at 1-145 Kibukicho-kita, Kasugai City. We also have the Piago Shinoki store and the MEGA Don Quijote UNY Kibuki store.
What are your hours and closing days?＋
The main factory is open weekdays 9:00–18:00 (Sat 9:00–15:00), closed Sundays and public holidays. Phone reception is during the same hours.
Payment & others
What payment methods are accepted?＋
Cash, major credit cards, e-money and QR-code payments are accepted. Please consult us about corporate billing.
No questions in this category.
* Pricing is provided by individual estimate. It varies by item, volume, and frequency, so please request a free estimate tailored to your company.
Contact
Still have questions? Feel free to ask.
Estimates, area checks, and service questions are all free. Our staff will respond carefully.
Reception: Mon–Fri 9:00–18:00 / Sat 9:00–15:00 (closed Sun)